Shipping Policy for RestHeaven – Caps Goods
Thank you for choosing RestHeaven! We are dedicated to providing you with a seamless shopping experience, and our shipping policy is designed to ensure the efficient and timely delivery of your caps goods.
Order Processing Time
Our dedicated team processes orders within 0 to 1 business day, Monday through Friday.
Delivery Period
The delivery period for your purchase ranges from 1 to 2 business days, Monday through Friday. Please note that shipping times begin on the day of shipment, not the purchase date. Allow for potential delays due to customs clearance, incorrect address details, unforeseen circumstances, or pandemics.
Order Cut-off Time
Our order cut-off time is 08:00 p.m. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer express shipping as the only delivery option, and this is free for all deliveries within the UK for all orders.
Method of Delivery
We partner with trusted carriers such as UPS, USPS, DHL, or FedEx for efficient and reliable shipments.
Non-Shipping Days
Please be aware that we do not process orders on holidays.
Confirmation of Shipment
Upon dispatching your product, we’ll send a confirmation email containing a tracking ID. The tracking ID will become active within 1 day.
Our Working Days
RestHeaven operates from Monday through Friday.
Item Misplacement
Please contact the carrier if your product doesn’t arrive within the specified timeframe. For persistent issues, reach out to us at info@restheaven.shop.
Incorrect Address
If an erroneous address leads to the return of a product, you will be responsible for all shipping fees for re-sending the items. Contact us at info@restheaven.com for assistance.
Address Change
To modify the delivery address, contact us at info@restheaven.com or call +1 208-581-2495 within 24 hours of your purchase. Address changes are not possible once the order is in transit.
Cancellations
If you desire to cancel a purchase after confirmation, please contact our customer service within 24 hours after confirming the order. Once the purchase is delivered, you may refer to our return policy.
Items Damaged During Transit
If you receive a damaged or broken product, contact us immediately. Provide clear images of the damaged merchandise through email to info@restheaven.shop for a free exchange or refund.
CONTACT INFORMATION:
Trade name: Restheaven
Phone number: +1 208-581-2495
Email: info@restheaven.shop
Physical address: 7 Jackson St, New York New York 10002, United States